Connect brings inventory management, service delivery, and service optimization together under one team and one platform, so every change is tracked, validated, and working to lower your costs.
Contact Us to Learn MoreConnect is CMG's complete approach to telecom service management. We document and maintain your inventory, handle every Move, Add, Change, and Disconnect, and keep your services optimized, all from a centralized hub. Done well, telecom service management promotes a higher quality of overall service, but it often takes several departments collaborating to keep accurate control of both assets and expenses. A single hub makes that collaboration simple.
Because inventory, orders, and costs are tracked together, nothing drifts out of sync. You eliminate the costly inaccuracies that drain your budget, save time, money, and resources, and put your business in position to operate more efficiently and maximize year-to-year savings.
The first step in effective service management is a current, detailed telecommunications inventory, from data circuits to telephone lines to hosting and colocation services, and keeping it accurate. We design our programs to simplify the process, removing all the heavy lifting needed to maintain an accurate inventory, so your company can:
A successful program also identifies unused or outdated devices, so only what your company needs remains active, because obsolete inventory often means extra charges on the bill.
CMG manages the entire sourcing process so you can choose the best solution at the best price, without losing weeks to carrier calls and spreadsheets. We start with your requirements, then take the work of evaluating the market off your team's plate:
Because we work from your own inventory, spend, and contract data, every proposal is compared against what you have today.
Once a solution is selected, CMG manages procurement through to execution, protecting your pricing, terms, and service levels along the way:
The signed agreement is added to your contract records, so end dates and terms are tracked from day one and hand off directly to Service Delivery.
Managing Moves, Adds, Changes, and Disconnects is vital for controlling expenses in a fluctuating telecom environment. CMG acts as a centralized hub for every order type, replacing complex carrier processes, forms, and websites with a single, unified workflow.
Order your way, not the carrier's, through a custom or web form.
Checked against policy, spare inventory, and preferred vendors, then digitally approved.
We coordinate carriers and on-site staff from site survey to test & turn-up.
Emails and status checks keep everyone informed at every stage.
Inventory updated, invoices verified, and disputes tracked to credit.
Expert handling of Moves, Adds, Changes, and Disconnects for Wireline (Voice, Data, Internet) and Hosting/Colocation services.
Transfer of ownership, contract adjustments, and billing changes managed on your behalf.
Tech dispatches, tag-and-locate services, inside wiring, and vendor meets coordinated for you.
Reduce staff effort by up to 80% and shorten order timeframes by 50%.
A centralized team and one unified workflow across every carrier.
Milestone emails, status calls, custom reporting, and 24/7 online status checks.
Digital approval tracking and standardization keep every order on-policy.
CMG aligns your infrastructure with modern market rates and performance standards. Through benchmarking and carrier market analysis, we identify where services are outdated or overpriced, then feed what we find into sourcing and procurement.
Explore the areas where we most often find savings:
CMG works with small- to large-scale enterprise businesses in many industries to effectively manage their critical telecommunication areas. For more than 30 years, we have established ourselves as a telecom expense management leader with a proven track record of saving valuable time and money for the organizations we serve. For more information about how we can help you with your telecommunication lifecycle management, contact us today.
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