Connect

One Connected Approach to Your Telecom Environment

Connect brings inventory management, service delivery, and service optimization together under one team and one platform, so every change is tracked, validated, and working to lower your costs.

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80%
Reduction in staff effort
50%
Faster order timeframes
100%
Of orders reconciled against your inventory
200+
Global providers in our portfolio

What is Connect?

Connect is CMG's complete approach to telecom service management. We document and maintain your inventory, handle every Move, Add, Change, and Disconnect, and keep your services optimized, all from a centralized hub. Done well, telecom service management promotes a higher quality of overall service, but it often takes several departments collaborating to keep accurate control of both assets and expenses. A single hub makes that collaboration simple.

Because inventory, orders, and costs are tracked together, nothing drifts out of sync. You eliminate the costly inaccuracies that drain your budget, save time, money, and resources, and put your business in position to operate more efficiently and maximize year-to-year savings.

Man holding a graphic with information about telecom inventory management
01, Inventory Management

Start With an Accurate Inventory

The first step in effective service management is a current, detailed telecommunications inventory, from data circuits to telephone lines to hosting and colocation services, and keeping it accurate. We design our programs to simplify the process, removing all the heavy lifting needed to maintain an accurate inventory, so your company can:

  • Have full inventory access at its fingertips
  • Organize and update data
  • Associate items with the people, groups, or departments using them
  • Track telecom orders, changes and disconnects
  • Track the contract end date for every service line item

A successful program also identifies unused or outdated devices, so only what your company needs remains active, because obsolete inventory often means extra charges on the bill.

Professional reviewing vendor options and pricing
02, Sourcing

Find the Right Solution, Not Just the Familiar One

CMG manages the entire sourcing process so you can choose the best solution at the best price, without losing weeks to carrier calls and spreadsheets. We start with your requirements, then take the work of evaluating the market off your team's plate:

  • Identify and document your requirements
  • Analyze vendor solutions against your needs
  • Market research and pricing analysis
  • Vendor solicitation and RFP management
  • Coordinate vendor meetings and demos

Because we work from your own inventory, spend, and contract data, every proposal is compared against what you have today.

A person writing on data charts with information about telecom cost reduction
03, Procurement

From Selection to Signed Contract

Once a solution is selected, CMG manages procurement through to execution, protecting your pricing, terms, and service levels along the way:

  • Contract drafting
  • Contract negotiation
  • Pricing, terms, and SLAs
  • Routing for legal review
  • Execution

The signed agreement is added to your contract records, so end dates and terms are tracked from day one and hand off directly to Service Delivery.

04, Service Delivery

Every Order, One Centralized Workflow

Managing Moves, Adds, Changes, and Disconnects is vital for controlling expenses in a fluctuating telecom environment. CMG acts as a centralized hub for every order type, replacing complex carrier processes, forms, and websites with a single, unified workflow.

1

Centralized Submission

Order your way, not the carrier's, through a custom or web form.

2

Review & Approval

Checked against policy, spare inventory, and preferred vendors, then digitally approved.

3

Provisioning

We coordinate carriers and on-site staff from site survey to test & turn-up.

4

Milestone Updates

Emails and status checks keep everyone informed at every stage.

5

Reconciliation

Inventory updated, invoices verified, and disputes tracked to credit.

Standard MACD

Expert handling of Moves, Adds, Changes, and Disconnects for Wireline (Voice, Data, Internet) and Hosting/Colocation services.

Administrative Management

Transfer of ownership, contract adjustments, and billing changes managed on your behalf.

Onsite Support

Tech dispatches, tag-and-locate services, inside wiring, and vendor meets coordinated for you.

The Advantages of CMG Service Delivery

Efficiency

Reduce staff effort by up to 80% and shorten order timeframes by 50%.

Simplicity

A centralized team and one unified workflow across every carrier.

Visibility

Milestone emails, status calls, custom reporting, and 24/7 online status checks.

Control

Digital approval tracking and standardization keep every order on-policy.

05, Service Optimization

Stop Overpaying for Yesterday's Technology

CMG aligns your infrastructure with modern market rates and performance standards. Through benchmarking and carrier market analysis, we identify where services are outdated or overpriced, then feed what we find into sourcing and procurement.

Explore the areas where we most often find savings:

Man using a tablet in a manufacturing facility to manage telecom expenses

Contact Cost Management Group Today

CMG works with small- to large-scale enterprise businesses in many industries to effectively manage their critical telecommunication areas. For more than 30 years, we have established ourselves as a telecom expense management leader with a proven track record of saving valuable time and money for the organizations we serve. For more information about how we can help you with your telecommunication lifecycle management, contact us today.

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